Considerations
Evaluation

After implementing the telecommuting arrangement, the next step would be to evaluate the whole programme. Two key issues to consider throughout this process are whether the identified business aims / goals are satisfied, and whether the employee needs are satisfied.

A telecommuting arrangement should be supported if there are no adverse effects to the way the organisation functions. When assessing the employee’s performance standards and productivity, performance feedback may be sought from the teleworker’s immediate supervisors and co‐workers (where appropriate), with the focus on whether performance and productivity are maintained – any increase should be regarded as a bonus rather than an essential criteria.

To assess the programme’s cost effectiveness, another cost‐benefit analysis can be conducted. It is important to note that in the short run, costs incurred by the organisation may increase. However, these costs are often fixed (e.g. setting up infrastructure in the office and the telework site). In the long run, the potential momentary and qualitative benefits will often be greater than these initial fixed costs.