Telecommuting among executives, managers and above was implemented to promote work-life harmony and to maintain motivation among the staff. One example of employees benefiting from the scheme was Ms Susan Loke, Senior Vice President of the Business Development Department. She experienced difficulty in the first trimester of her pregnancy, and Cherie Hearts arranged for her to work from the comfort of her home for the entire first trimester and provided her with a laptop to facilitate her tasks. Not only was she satisfied with the arrangement, but her performance continued to be as productive at home as it had been in the office. After this critical period, she returned to the office with peace of mind and she has since given birth to a healthy baby girl.

Cherie Hearts does not merely respond to employees’ work-life needs on an ad-hoc basis. Feedback is gathered at regular group discussions and translated into relevant work-life strategies which are warmly welcomed by the staff as the suggestions had been given by them.