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Success Stories
Fei Yue
About Fei Yue Family Service Centre
Fei Yue is a non-profit voluntary welfare organisation which provides a wide range of assistance and counselling services as well as developmental and preventative programmes. It has 10 service centres throughout Singapore caring for families, retirees, youths and children with special needs. 105 full-time and part-time workers and 340 volunteers serve in Fei Yue. Its workers and volunteers are important to Fei Yue, and it has put in place a number of work-life strategies which were given a rating of 4.4 out of 5 in an employee survey. Staff turnover has also remained low despite the high turnover in the industry. A majority of Fei Yue staff have been with the organisation for more than 4 years. A number of employees who left previously have also returned to work with Fei Yue full time. This has allowed the company to retain experienced staff and benefit from continuity and retention of institutional knowledge. Fei Yue Family Service Centre was awarded the Work-Life Achiever Award 2008.
| Flexible Work Arrangement – Telecommuting |
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A Work-Life Needs Assessment was conducted to accurately measure the needs of employees and the organisation. Thereafter, 3 flexible work arrangements were put in place -- flexi hours, part time and telecommuting. The Work-Life Committee developed the guiding principles and administration of the scheme so that it will run smoothly and efficiently.
16 employees have benefited from telecommuting arrangements since flexibility was implemented, because it allowed them to work from home for up to 5 days a week. One employee was particularly appreciative of this initiative as it enabled her to parent her teenage son effectively. Without this telecommuting option, she may have had to resign; instead she is now more focused and productive in her work.
17 employees work part time and have benefited from it. Some have family commitments, while others are pursuing further studies. One part-time employee shared that this work arrangement gives her greater flexibility in juggling the twin demands of work and studies.
Fei Yue emphasises effectiveness measured by achieved outcomes rather than hours logged in the office. The management has noted that staff on flexible work arrangements have demonstrated that they can be trusted to complete their duties efficiently. |
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| Health and Wellness Programmes. Fei Yue has put in place various programmes like health screening, health talks, healthy cooking demonstrations and sports activities which are actively participated in by the majority of staff, and feedback is that they have benefited from these programmes. |
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To find out more about Fei Yue, please visit: http://www.fycs.org
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