Childcare Arrangements

Success Stories
Alexandra Hospital

About Alexandra Hospital

Alexandra Hospital (AH) is a 400-bed general and acute care hospital. It has a full range of specialist outpatient clinics. In total, the hospital has about 1,800 staff to meet its goal of providing patient-centred quality healthcare for the people in Singapore.

As a leading healthcare provider, AH is fully aware of the need to retain and nurture its skilled workforce. Patient satisfaction surveys highly commend the hospital’s service and quality, thus giving strong endorsement to its work-life strategy. Employee survey results also show that staff are satisfied with their working conditions and relationships. As a result of its efforts, AH won the Work-Life Achiever Award 2008.

Employee Support Schemes

Health for Older Persons or ‘HOP@Work’. AH took note of its increasing number of mature workers and responded with work-life programmes catered for this age group. It utilised government funds from the Advantage! Scheme to implement ‘HOP@Work’. Under this programme, mature workers receive health assessments and intervention programmes like Weight Management, Hypertension Management and Fall Prevention. Active Aging programmes like line-dancing, brisk walking and even gardening are organised to help mature workers keep fit. AH also shares its ‘HOP@Work’ experience with other companies to help them better manage their mature workers’ work-life demands.

Childcare Centre. AH’s on-site childcare centre is a great convenience to its employees. Staff no longer need to travel long distances to fetch their children. Complementing this service is the AH childcare subsidy, which makes the childcare service even more affordable for staff. In addition to regular day care, the centre also provides "childcare on demand", an hourly childcare service for parents who have ad hoc commitments beyond regular hours. The Hospital also organises children’s wellness workshops and picnics in the park for staff and their children.

 

Flexible Work Arrangements – Compressed Work Week

AH noted that inpatient nurses, who make up 30 percent of its workforce, are mostly female and married. A work-life scheme was created to make it possible for nurses to work an extra 45 minutes per shift in order to gain an extra day off every fortnight to spend more time with their families. Nurse Managers have also made efforts to roster duties which enable nurses to take turns to enjoy a weekend off. Nurses have expressed their appreciation of the scheme; they feedback that they now have more time for their families and feel happier and more motivated at work. The scheme has also contributed to the hospital’s success in retaining women in its workforce.

Employee Quotes

“The nurses were overjoyed when the compressed work week was implemented in the wards. This work-life initiative has benefited my nurses with an extra rest day; my nurses are more energetic at work. I have also noted that the MC rate in my ward has improved as there has been a five to ten percent decrease since the compressed work week was implemented.”
Ms Sujata Rajaram, Nurse Manager

“The on-site childcare centre offers not only great convenience but also financial support with the subsidy given by the hospital. The work-life incentives given to staff have been a great support in managing our worklife demands.”
Ms Siti Yunizah Binte Mohamed Yunos, Pharmacy Assistant

“This programme has raised awareness and motivated me to be more conscious of my health and lifestyle. Acknowledging the importance, I have even started to form a brisk walking club with fellow mature colleagues to promote healthy lifestyle for mature workers in the hospital.”
Madam Low Ngor Koon, a Project Specialist

To find out more about Alexandra Hospital, please visit: http://www.alexhosp.com.sg